How to Enable and Use the "Allow Search Mode" in Nixxis Contact Suite

Administration - Activity - Select Outgoing Activity via Search Mode

Introduction 

This article explains the operation of replacing the classic search mode with the "Allow search mode" option, which allows the agent to select the outgoing activity from which the record is searched and numbered.

Prerequisites 

This functionality is available starting from version 2.4.1 of Nixxis Contact Suite and can be used on an activity provided that a script offering the search mode is configured as a script for the same activity.

1. Configuration 

1.1. Enabling the "Allow search mode" option

At the outgoing activity level, check the "Allow search mode" box in the general section if you wish to activate the search mode for this activity.



Note: It is necessary for a script that offers the search mode to be configured as the script for the activity.
Note: The "Allow search mode" option can be selected for one or more outgoing activities.

2. Search Mode

In agent mode, click the "Search Mode" button if you wish to perform a search for a record or a number.



2.2. Selecting the Activity

Once the search mode is initiated, a window for selecting the activities for which the "Allow search mode" option has been activated will appear.



Click "OK" once the activity is selected.



2.3. Searching for the Record on the Selected Outgoing Activity

Once the outgoing activity is selected, the search script for that activity is displayed, including the option to search for a record or a number in the database of that same activity (depending on the search mode options included in the script).


2.4. Numbering from the Selected Outgoing Activity

Once the search is completed, the contact numbering is done from the selected outgoing activity.


    • Related Articles

    • Sélection Activité Sortante via Mode Recherche

      Introduction  Cet article explique le fonctionnement du remplacement du mode recherche classique par l’option « Allow search mode » offrant la possibilité à l’agent de sélectionner l’activité sortante depuis laquelle la fiche est recherchée et ...

    • Une activité sortante Voix dans Nixxis Contact Suite

      Introduction Cet article est conçu pour fournir un aperçu complet des composants clés qui forment la base d'une activité de communication sortante - voix. Il explore les éléments essentiels et les subtilités impliquées dans la réalisation d'une ...

    • Administration - Activity - Data filters

      Introduction In NCS (Nixxis Contact Suite), data filters are used to define specific criteria for selecting and filtering data within the system. They allow you to retrieve and manipulate data based on certain conditions, helping you to focus on the ...

    • Module Administration V3.0 FR

      Introduction Cet article a pour but de détailler les fonctionnalités du module administration de l'outil NCS. Accès à l'interface Une fois l’application démarrée, choisissez via le sélecteur de module, l’interface administrateur. Page d'Accueil Une ...

    • How to create an inbound activity

      1.    Introduction  The purpose of this document is to explain the configuration of an inbound activity into NCS.  2.    Prerequisites  Calls are coming to the Nixxis Media Server through a SIP trunk:   - direct link to a VOIP provider,  - through a ...