Administrator script URL parameters

Administrator script URL parameters

1.     Introduction 
This article gives an overview of the parameters that can be used inside a script URL. 

2.    Parameters 
2.1.  Customer id 

Parameter  {0} 
Name 
 Customer id 
Description 
 This is a field of the database that the customer can choose during import.  Can be used to identify the customer in their script. 
Example 
  

2.2. Contact id 

Parameter  {1} 
Name 
 Contact id 
Description 
 This is the internal contact id that uniquely identifies thee contact. 
Length 
 32 char 
Example  
 007c28ba2f9e452da8646891215e08a0 

2.3. Activity id 

Parameter  {2} 
Name 
 Activity id 
Description 
 This is the unique id of the activity for which the contact is called. 
Length 
 32 char 
Example  
 d02947cfde184b008b2279f1301a1d69 

2.4.  From 

Parameter  {3} 
Name 
 From 
Description 
 For inbound this is the caller’s number, for outbound this the name of the gateway that does the outbound call. 
Example  
 -0353534535
-support@nixxis.com  
-sipserver 

2.5. To
 
Parameter  {4} 
Name 
 To 
Description 
 For inbound number that has been dialed, for outbound this is the number that is dialed. 
Example  
 0353534535

2.6. Agent Id 

Parameter  {5} 
Name 
 Agent Id 
Description 
 This is the id of the current agent that handles the contact 
Length 
 32 char 
Example 
 d02947cfde184b008b2279f1301a1d4e 

2.7. ContactList id 

Parameter  {6} 
Name 
 ContactList id 
Description 
 This is the internal id of the contact in the database. This id can be found in the field ‘internal__id__’ 
Length 
 32 char 
Example 
 d02947cfde184b008b2279f1301a1d4e 

2.8. Agent account 

Parameter  {7} 
Name 
 Agent account 
Description 
 This is the account of the agent 
Example 
 1000
n.agent 

2.9.  Session id 

Parameter  {8} 
Name 
 Session id 
Description 
 This is the id of the current session on the application server 
Length 
 32 char 
Example 
 d02947cfde184b008b2279f1301a1d4e 

2.10.  Campaign id 

Parameter  {9} 
Name 
 Campaign id 
Description 
 This is the unique id of the campaign for which the contact is called. 
Length 
 32 char 
Example 
 d02947cfde184b008b2279f1301a1d69 

2.11.  UUI 

Parameter  {10} 
Name 
 UUI field 
Description 
 This is the uui info set on the contact. Is also used to get info from the IVR for example. 
Example 
 Can be any value 

2.12. Contact.Queue 

Parameter  {11} 
Name 
 Contact.Queue 
Description 
  
Example 
  

2.13.  Contact.Language
 
Parameter  {12} 
Name 
 Contact.Language 
Description 
  Parameter which returns Language Code 
Example 
 fr%20100%200
en%20100%200

2.14.  Contact.ScriptParams 

Parameter  {13} 
Name 
 Contact.ScriptParams 
Description 
  
Example 
  


3.    Database fields 
Direct Field Names 
To access a value of a database field of the client file you can use the following syntax: 
 
{#fieldname} 
 
Parameters: 
Fieldname 
 
Definition:  The name of the field 
 
Meaning of a field 
To access a value of a meaning of a field you can use the following syntax: 
 
{#_meaning} 
 
Parameters: 
Meaning 
 
The name of the meaning of the field (see appendix ‘List of meanings of a client file field’ on page 7 for a list) 


4.    Appendix 
List of meanings of a client file field 
 
CustomerId  
ContactDescription  
PotentialProfit  
HomePhoneNumber  
BusinessPhoneNumber  
HomeMobileNumber  
BusinessMobileNumber  
HomeEmail  
BusinessEmail  
HomeChat  
BusinessChat HomeFax  
BusinessFax  
MaxDial  
AppointmentId  
AppointmentArea  
AppointmentDateTime  
Address1  
Address2  
PostalCode  
Country  
City  
Region  
Latitude 
Longitude 


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