Contact History - V2.4.X
Introduction
This article aims to describe the functionnality of the Contact History option in the agent interface.
Administration section
First, the option "Allow
recording playback for history" needs to be activated at the general settings at activity
level in the administration module under campaign section :
Description
The agent gets a call from a non-anonymous call,
example 123456
If
he wants to see the history of the calls coming from this number
123456, he will click on this icon :and select the call to be listen to within the history
list
The recording will be played and in the "Recording playback" window, the agent can then pause or stop the recording :