Contact History - V3.X

Contact History - V3.X


Introduction

This article aims to describe the functionnality of the Contact History option in the agent interface.

Administration section

First, the option "Allow recording playback for history" needs to be activated at the general settings at activity level in the administration module under campaign section :



Description

The agent gets a call from a non-anonymous call, example 123456
If he wants to see the history of the calls coming from this number 123456, he will click on this icon :



and select the call to be listen to within the history list



The recording will be played and in the "Recording playback" window, the agent can then pause or stop the recording :

 

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