Recording persistence flags

Recording persistence flags


Introduction

This article aims to describe the types of marking for persistent records.

Generalities

New parameters have been added on global settings, campaigns, activities and qualifications to be able to control the value of “KeepRecording” field in contacts table (in statistical database). “KeepRecording” supports the following values:
  1. 1: to indicate that the recording is to be kept 
  2. 0: to indicate that the recording should be removed
  3. Null: no special indication
(This is the default interpretation of the field value but integrators are free to take their own actions when appropriate)

The real action on the recording itself is outside of the scope of this document.

Administration also provides a parameter controlling the percentage of chance to set the “KeepRecording” value: that means that 100% implies that all related contacts will receive the requested “KeepRecording” value.

Evaluation of settings is done in the following priority: qualifications (highest priority), activities, campaigns, global settings (lowest priority, default value).

Global settings



Section “Recording persistence flags” has been added. Default value (flag not set, “KeepRecording” set to null) ensures backward compatibility. The screenshot show settings requesting that all recordings made are flagged to be removed (except if a campaign, activity or qualification requests something else).

Campaigns

“Automatic recording” settings and “Persistence flags” have been grouped under the new “Recording behavior” section. The settings shown on the screenshot request to flag recordings to be removed with 50% chance (like if a coin would be flipped for every call of the campaign). This behavior can be overridden by activities or qualifications.


Activities



Like for campaigns, “Automatic recording” settings and “Persistence flags” have been grouped under the new “Recording behavior” section. The settings shown on the screenshot does not specify any action on “KeepRecording”; that meansthat the behavior will be decided by global settings, campaigns and qualifications for contacts related to this activity.

Activities in simple campaigns

In all points like activities related to advanced campaigns. The example request to flag one third (on a long run situation) of the activity contacts as to be kept. This behavior can be overriden by qualifications.


Dispositions (qualifications)

A new entry “Specify recording persistence flags” as been added. The screenshot request that all contacts qualified with the “OK” disposition will have their “KeepRecording” flag set to 1 (whatever the parameters on global settings, campaigns or activities)


    • Related Articles

    • Flag / marquage des enregistrements persistants (à conserver / supprimer)

      Introduction Cet article vise à décrire les types de marquage pour les enregistrements persistants. De nouveaux paramètres ont été ajoutés sur les paramètres généraux, les campagnes, les activités et les qualifications afin de contrôler la valeur du ...

    • Comment Supprimer un Enregistrement

      Sélectionner l’enregistrement dans une fenêtre structure en colonne et appuyer sur “Supprimer”  dans la barre d’outils Administrateur.  Un message de confirmation s’affiche avec une brève description de l’enregistrement. Cliquer sur ‘oui’ pour ...

    • Comment supprimer un préprocesseur

      Sélectionner le préprocesseur dans la fenêtre structurée en colonne et appuyer sur “Supprimer”  dans la barre d’outils contextuelle. Image 150: Fichier sélectionné pour être supprimé Image 151: Confirmation de la suppression – Gestion Avancé Un ...

    • Recording Modes

      Introduction The purpose of this article is to provide information on how to setup the different recording modes available in Nixxis Contact Suite. 1. Recording settings in config files RecordingMode in Http.config's admin section is a combination of ...

    • Comment Supprimer un téléphone

      Sélectionner le téléphone dans la fenêtre structurée en colonne et appuyer sur l’icône “Supprimer”  dans la barre d’outils contextuelle. Image 183: Sélectionner le téléphone à supprimer – Gestion Avancé Un message de confirmation s’affiche avec une ...