Administration - Campaign - Data File Creation
Introduction
This article outlines the process of creating an Excel file and uploading it onto a campaign in an outbound activity.
Create an Excel File
Create an Excel file
containing all the fields
that you will need
- Do not use blanks and special
characters (like accents)
when defining the names
- Use an underscore instead
Add some extra fields that can be used if after
starting the campaign
you discover that you forgot
some fields. This will ensure the same file can be used every time
you discover
a missing field.
Note : extra
fields can be added to the database
when needed but it will make it easier if you have foreseen
some extra fields
in a proactive way.
Implement the Data File to an outbound campaign
- Click on the "Data" button to open the Data management window
- Select "add data"
- Select the Excel containing the database file
Note : Files can be either csv, txt, xls
Also ensure that you are using the correct encoding, it can be either "encoding utf-8 or ansi"
- After clicking the ‘Next’ button, a popup will appear with the filtered records to be imported will
give you the top 50 records in preview
The scroll bar at the bottom allows you to view the data fields of the records.
- A click on the ‘Next’ button brings you to a screen to associate the fields from the imported file
to the fields in database
- Some fields have a special meaning and will be used by the Nixxis Contact Suite to perform specific actions. As an example: the field that contains the telephone number will have a “field meaning” relation with one of the special variables within the Nixxis system (e.g. Home Phone Number) the complete list of all “field meaning variables” can be found below(not all of them need to be used - at minimum one of the phone number variables is needed for an outbound campaign, none are necessary for inbound campaigns)
- Address part 1
- Address part 2
- Appointment Area
- Appointment date/time
- Appointment identifier
- Business chat address
- Business email address
- Business fax number
- Business mobile phone
- Business phone number
- City
- Contact description
- Country
- Customer ID
- Private chat address
- Private email address
- Private fax number
- Private mobile phone
- Home phone number
- Latitude
- Longitude
- Maximum dial attempts
- None
- Postal code
- Potential profit
- Region
Note : The Region variable will typically be used for appointment setting projects. It will indicate in what region someone lives. Only agendas of vendors linked to that region will be taken into account.
- Click on "Next" button, the file can be affected to an activity
A click on the ‘Next’ button brings you to the options to handle phone numbers:
- Following fields are check boxes that be activated or inactivated by a click:
- Remove non numeric characters
- Remove prefix
- Add a prefix
After a click on the ‘Next’ button, next summary popup appears:
- Click on the finish button, you will get the following screen indicating that the records have been imported successfully
Verification to be performed when some records are not imported:
- Check if a unicity constraint or a data type issue is preventing the complete import of the records.
Note : A sample file can be downloaded in the attachment section.
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