Prerequisites - Workstation

Prerequisites - Workstation

Introduction

This article aims to list the prerequisites for agents, supervision & administration workstations.

Agent Workstation

Specifications
Minimum requirements
Physical (CPU)Intel Core i3 6th Gen or AMD Ryzen 3 – 2,4 GHz
Physical Memory4 GB RAM
Operating systemWindows 10
Monitor resolution1280 * 1024

Notes
Notes :
  1. For NCS V3.x, Microsoft Edge WebView2 runtime must be deployed on agent's workstations
  2. More info here : https://developer.microsoft.com/en-us/microsoft-edge/webview2/
  3. The Evergreen package is recommended
  4. Microsoft .Net Framework 4.8
  5. The NixxisClientDesktop.exe should be able to access the host cert.zoiper.com on port 443 TCP for licensing checks
  6. For the option 'Visualize agent's screen' on the Supervision Module : 2 ports need to be opened, 5900 and 5800 over TCP
  7. Download the latest version of Microsoft Visual C++ Redistributable based on your OS configuration:
    1. X64: https://aka.ms/vs/17/release/vc_redist.x64.exe
    2. X86: https://aka.ms/vs/17/release/vc_redist.x86.exe
  8. Exclusion of the Nixxis folder from antivirus scans: To avoid any slowdown or disruption of services related to the Nixxis solution, it is recommended to exclude the Nixxis client installation folder from antivirus scans (both real-time and scheduled)

Administration/Supervision Workstation

SpecificationsMinimum requirements
Physical (CPU)Intel Core i3 6th Gen or AMD Ryzen 3 – 2,4 GHz
Physical Memory6 GB RAM
Operating systemWindows 10
Monitor resolutionResolution 1920 * 1080

Notes
Notes :
  1. Microsoft .Net Framework 4.8
  2. Windows Media Player 10
  3. The NixxisClientDesktop.exe file must be able to access the host cert.zoiper.com on port 443 using TCP to perform license checks.
  4. For the option 'Visualize agent's screen' in the Supervision Module : 2 ports need to be opened, 5900 and 5800 using TCP
  5. Download the latest version of Microsoft Visual C++ Redistributable based on your OS configuration:
    1. X64: https://aka.ms/vs/17/release/vc_redist.x64.exe
    2. X86: https://aka.ms/vs/17/release/vc_redist.x86.exe
  6. Exclusion of the Nixxis folder from antivirus scans:
    To avoid any slowdown or disruption of services related to the Nixxis solution, it is recommended to exclude the Nixxis client installation folder from antivirus scans (both real-time and scheduled)

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