Technical Parameters - Postprocessor

Technical Parameters - Postprocessor

Introduction

The postprocessor is a powerful feature in Nixxis Contact Suite that allows you to perform additional actions on call data after a call has ended. It provides a way to process and manipulate call information, enabling you to automate tasks and improve efficiency in your contact center operations.

Use

The postprocessor can be configured to perform various actions, such as :
  1. updating customer records
  2. sending follow-up emails or SMS messages
  3. generating reports
  4. initiating workflows in other systems
  5. integrating with external applications like CRM (Customer Relationship Management) platforms or ticketing systems

Overall, the postprocessor in NCS plays a crucial role in enhancing the effectiveness and efficiency of contact center operations by automating tasks, gathering data, and triggering actions after a customer interaction. It helps in providing a seamless and personalized customer experience while optimizing the workflow for agents and supervisors.

Configuration

To configure the postprocessor in NCS (Nixxis Contact Suite), you will need to follow these steps:
  1. Log in to the Nixxis Contact Suite administration interface
  2. Navigate to the "Postprocessors" section

  1. Click on "Add" to create a new postprocessor

  1. Provide a name and description for the postprocessor
  2. Specify the path to the script or program that you created in Step 1

  1. Configure any additional parameters or options required by the script
  2. Save the postprocessor configuration

Assign the postprocessor to campaigns or queues : 

  • Go to the "Campaigns" or "Queues" section in the administration interface

  • Select the campaign or queue to which you want to assign the postprocessor

  • Edit the campaign or queue settings
  • In the "Postprocessor" tab, select the postprocessor configuration you created in Step 2
  • Save the campaign or queue settings

Note : It is important to note that the specific steps and options for configuring the postprocessor may vary depending on the version and customization of NCS being used. It is recommended to refer to the NCS documentation or consult with Nixxis support for detailed instructions and guidance specific to your setup.


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