How to listen to a voice message left on the Default Voicemail IVR
Voicemail messages are processed as special callbacks: a contact is inserted in the SystemData table and a field indicates that it is a voicemail message.
In order to be able to listen to the voicemail messages left, it is necessary to force an outbound callback activity on the inbound activity.
NB : if no forced outbound callback activity is specified for the inblund activity at the "Général" tab, the voicemail will be distributed to any activity with the filter "state=15".
1. Presentation of voice messages on the outbound callback activity
Once an agent has logged in to the outbound callback activity, the voicemail messages left are presented to him as contacts on hold when he is on pause:
2. Distribution of voice messages on the outbound callback activity
After the agent is ready on the outbound callback activity, the voice messages are distributed to him.
3. Listening to voice messages by the agent
Two options are available to listen to voice messages left when an agent is ready:
Either by clicking on "Listen voicemail"
Or by selecting the records available in the "Recording playback" window and by clicking on the play button 
of the record.
In both cases, once the option has been selected, the button clicked, and the agent's extension picked up, the voice message left is played to him.
To go to the next voice message, all you have to do is close the record. 
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