Activity
Processing Voicemail IVR Messages via an Outbound Activity
Introduction When a contact leaves a message on the Nixxis Voicemail IVR, this message must be handled by an agent. In Nixxis Contact Suite, these messages are automatically converted into outbound callbacks. To allow these records to be dialed ...
Managing Callbacks in Outbound Activity: Impact of Filters and Options
Introduction In outbound activities, effectively managing callbacks is essential for successful customer follow-ups. However, their behavior may vary depending on the filters and configuration settings in place. This article outlines various ...
Administration - Activity - Data filters
Introduction In NCS (Nixxis Contact Suite), data filters are used to define specific criteria for selecting and filtering data within the system. They allow you to retrieve and manipulate data based on certain conditions, helping you to focus on the ...