Activity
Managing Callbacks in Outbound Activity: Impact of Filters and Options
Introduction In outbound activities, effectively managing callbacks is essential for successful customer follow-ups. However, their behavior may vary depending on the filters and configuration settings in place. This article outlines various ...
Administration - Activity - Data filters
Introduction In NCS (Nixxis Contact Suite), data filters are used to define specific criteria for selecting and filtering data within the system. They allow you to retrieve and manipulate data based on certain conditions, helping you to focus on the ...
How to create an inbound activity
1. Introduction The purpose of this document is to explain the configuration of an inbound activity into NCS. 2. Prerequisites Calls are coming to the Nixxis Media Server through a SIP trunk: - direct link to a VOIP provider, - through a ...