Agent
Agent Quick Guide V3.x (EN)
Identification The agent is identified by a unique account and a phone extension. After logging in, the agent is automatically in a "Pause" status (he/she cannot receive any calls). To launch into ready status Ready, the icon will become active when ...
Agent Module V3.0
Introduction The purpose of this article is to describe the functionality and available settings for the agent component. Home Page Once logged in, if other modules are restricted for the agent, they will be directly placed in the agent module. ...
Contact History
Introduction This article aims to describe the functionality of the Contact History option in the agent interface. Administration section First, the option "Allow recording playback for history" needs to be activated at the general settings at ...
Picking up an incoming call in priority over others via "Pickup"
Introduction This configuration at the queue level used by the incoming activity gives the agent the possibility of selecting and picking up an incoming call in a queue for which the "Contacts Pickup allowed" option is activated . "Pickup" thus ...
Contact History - V2.4.X
Introduction This article aims to describe the functionnality of the Contact History option in the agent interface. Administration section First, the option "Allow recording playback for history" needs to be activated at the general settings at ...