Reporting
Administration Database Structure
Introduction This article aims to describe the structure of Administration Database. Activities ActivitiesLanguages ActivitiesQualificationsExclusions ActivitiesQueues ActivitiesSkills AddressBookEntries AddressBooks AgentProfiles Agents ...
Reporting Module V3.0
Introduction The purpose of this article is to describe the available settings for the statistics module. Interface Access Once the application is started, choose via the module selector, the statistics tool interface. Home Page There are several ...
Contact Route Report Database Structure
Introduction This article aims to describe the structure of Contact Route Report Database. AgentActions AgentStat AgentStates ChatInbound_Consult ChatInbound_Contact ChatInbound_Queue ChatInbound_Topic ChatOutbound_Consult ChatOutbound_Contact ...
Logiciel antivirus
Introduction Cet article a pour but de fournir les éléments important lors de l'installation d'un Antivirus. Installation Pour l'installation d'un antivirus les choses suivantes doivent être pris en compte: Seul le service d'antivirus à installer ...
Listing of standard reports and exports
Introduction This article aims to list and describe the standard reports and exports available in the reporting tool of Nixxis Contact Suite. After the selection of a report, this functionality allows the user to view the report. After the selection ...
SystemData Table Data Dictionary
Introduction This article gives an overview of all the fields in the ‘SystemData’ table. The system data table is used by the dialling system to store statics of each record in the data table. This table is a system internal object. It is subject to ...
How to add .rdl report to NCS Reporting Interface
Introduction The purpose of this article is to give an overview on how to add .rdl report to Nixxis Contact Suite (NCS) Reporting Interface, and includes the detailed basic steps/required settings to: 1. Upload the .rdl file to the SQL Reporting ...