Contact Route Report Database Structure

Introduction

This article aims to describe the structure of Contact Route Report Database.

AgentActions

AgentStat

AgentStates

ChatInbound_Consult

ChatInbound_Contact

ChatInbound_Queue

ChatInbound_Topic

ChatOutbound_Consult

ChatOutbound_Contact

ChatOutbound_Queue

ChatOutbound_Topic

ContactUserData

DIT_AgentAction

DIT_AgentState

DIT_AmdResult

DIT_ContactType

DIT_DialingMode

DIT_DialingReason

DIT_DisconnectParty

DIT_EndReason

DIT_In_ContactState

DIT_IvrType

DIT_OriginatorType

DIT_Out_ContactState

DIT_OverflowCondition

DIT_Reaction

DIT_RelationType

EmailInbound_Consult

EmailInbound_Contact

EmailInbound_Queue

EmailInbound_Topic

EmailOutbound_Consult

EmailOutbound_Contact

EmailOutbound_Queue

EmailOutbound_Topic

IN_Consult

IN_Contact

IN_IVR

IN_IvrInfo

IN_Queue

IN_Topic

IvrMenuDescription

Log_RunStoreProc

LogEvent

OUT_Consult

OUT_Contact

OUT_IVR

OUT_IvrInfo

OUT_Queue

OUT_Topic

OUT_TRAILS_Contact

Overflow

RecordingEvents

Shifts

SoftphoneStats

TimeSelection

Nom d'utilisateur : nixxisdb
Lien : https://ncsdatadictionary.nixxis.com

Pour toute question relative au mot de passe, veuillez contacter le support à l'adresse suivante : support@nixxis.com

• Related Articles

• Administration Database Structure

  Introduction This article aims to describe the structure of Administration Database. Activities ActivitiesLanguages ActivitiesQualificationsExclusions ActivitiesQueues ActivitiesSkills AddressBookEntries AddressBooks AgentProfiles Agents ...

• NCS v3.x - Installation and configuration procedure

  Introduction The purpose of this document is to guide you through the installation and the configuration process of Nixxis Contact Suite V3.x Application Server. 1. Prerequisites General prerequisites: Important to make sure prerequisites are ...

• NCS v2.x - Installation and configuration procedure

  Introduction The purpose of this document is to guide you through the installation and the configuration process of Nixxis Contact Suite V2.x Application Server. 1. Prerequisites General prerequisites: The related documentation is available online ...

• NCS v3.x - Installation and configuration procedure (EN)

  Introduction The purpose of this document is to guide you through the installation and the configuration process of Nixxis Contact Suite V3.x Application Server. 1. Prerequisites General prerequisites: Important to make sure prerequisites are ...

• How to add .rdl report to NCS Reporting Interface

  Introduction The purpose of this article is to give an overview on how to add .rdl report to Nixxis Contact Suite (NCS) Reporting Interface, and includes the detailed basic steps/required settings to:    1. Upload the .rdl file to the SQL Reporting ...