Contact Route Report Database Structure

Introduction

This article aims to describe the structure of Contact Route Report Database.

AgentActions

AgentStat

AgentStates

ChatInbound_Consult

ChatInbound_Contact

ChatInbound_Queue

ChatInbound_Topic

ChatOutbound_Consult

ChatOutbound_Contact

ChatOutbound_Queue

ChatOutbound_Topic

ContactUserData

DIT_AgentAction

DIT_AgentState

DIT_AmdResult

DIT_ContactType

DIT_DialingMode

DIT_DialingReason

DIT_DisconnectParty

DIT_EndReason

DIT_In_ContactState

DIT_IvrType

DIT_OriginatorType

DIT_Out_ContactState

DIT_OverflowCondition

DIT_Reaction

DIT_RelationType

EmailInbound_Consult

EmailInbound_Contact

EmailInbound_Queue

EmailInbound_Topic

EmailOutbound_Consult

EmailOutbound_Contact

EmailOutbound_Queue

EmailOutbound_Topic

IN_Consult

IN_Contact

IN_IVR

IN_IvrInfo

IN_Queue

IN_Topic

IvrMenuDescription

Log_RunStoreProc

LogEvent

OUT_Consult

OUT_Contact

OUT_IVR

OUT_IvrInfo

OUT_Queue

OUT_Topic

OUT_TRAILS_Contact

Overflow

RecordingEvents

Shifts

SoftphoneStats

TimeSelection

Nom d'utilisateur : nixxisdb
Lien : https://ncsdatadictionary.nixxis.com

Pour toute question relative au mot de passe, veuillez contacter le support à l'adresse suivante : support@nixxis.com

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